Privacy Policy

Last Updated: 10th February 2025

Welcome to Telzen, a digital eSIM service operated by Kloud Apps LLC. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, eSIM products, and related services ("Services").

By using Telzen, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information when you:

  • Create an account
  • Purchase an eSIM or data plan
  • Contact customer support
  • Redeem or earn Telzen Points
  • Use features such as VPN or gift eSIM
  • Submit survey responses

This information may include:

  • Name
  • Email address
  • Phone number
  • Payment details (processed via third-party gateways)
  • Device identifiers (such as IMEI or EID)
  • IP and account preferences

We do not store full payment card details.

1.2 Automatically Collected Information

When you use our Services, we may automatically collect:

  • Device type and operating system
  • IP address
  • Approximate location (for service availability, fraud prevention, and regulatory purposes)
  • App usage, behavior and analytics
  • Network performance (for eSIM or network usage)

1.3 Network & Connectivity Information

To operate eSIM services, we may observe:

  • eSIM installation status
  • Data usage and network (ICCID, etc.)
  • Connectivity performance metrics
  • QR/LPA usage required for plan accuracy

We do not monitor the content of your communications or browsing activity.

1.4 VPN Usage Information

If you use Telzen's VPN:

  • We may log VPN connection metadata (e.g., session time, bandwidth usage).
  • We do not log browsing history, DNS queries, or traffic content.

2. How We Use Your Information

We use your information to:

  • Provide and activate eSIM services
  • Manage your account and subscriptions
  • Process payments and transactions
  • Improve app performance and user experience
  • Offer customer support
  • Send service updates, promotions, or notifications
  • Detect and prevent fraud or security
  • Comply with legal obligations

We do not sell your personal data.

3. Telzen Points and Rewards Data

When you earn or redeem Telzen Points, we collect:

  • Transaction history
  • Referral information
  • Engagement data with loyalty campaigns

This information is used to track rewards and prevent misuse.

4. Sharing & Disclosure of Information

We may share your information with:

4.1 Service Providers

Trusted third parties who support, which:

  • Payment processing
  • eSIM provisioning and network partners
  • Cloud hosting and storage
  • Analytics and crash reporting

All partners are required to protect your data.

4.2 Telezen & Network Operators

To activate eSIMs and provide connectivity, we must share certain technical data with local carriers.

4.3 Legal Compliance

We may disclose information:

  • As required by law
  • To respond to government authorities
  • To protect Telzen, our users, or enforce Terms & Conditions

4.4 Business Transfers

In connection with mergers, sale of assets, or underpost acquisition, user information may be transferred as part of the transaction.

4.5 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Improve website functionality
  • Understand visitor behavior
  • Deliver personalized content or promotions

You may disable cookies through browser settings, but some features may not function properly.

5. Data Retention

We retain personal information only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Dispute resolution
  • Accounting and business purposes

Users may request deletion of their account (see Section 10).

6. Security

We employ industry-standard security measures to protect your data, including:

  • Encryption
  • Secure servers
  • Access controls
  • Regular audits

However, no method is 100% secure. Users share information at their own risk.

7. International Data Transfers

Your data may be processed outside your home country, including in jurisdictions with different data protection laws than yours (e.g., United States). We take steps to safeguard your data in transit.

8. Children's Privacy

Our Services are not intended for individuals under 13 years (or minimum legal age in your region).

We do not knowingly collect data from children.

9. Your Rights & Choices

Depending on your region, you may have rights such as:

  • Access to your data
  • Correction or updates
  • Deletion requests
  • Portability or transfer to communications
  • Restrict certain processing activities
  • Data portability

To exercise these rights, contact us at hello@telzen.net.

10. Third-Party Links

Our Services may contain links to third-party websites.

We are not responsible for their privacy practices or content.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Revised versions will be posted with a new "Last Updated" date.

Continued use of our Services means you accept the updated policy.

12. Contact Us

For questions, concerns, or privacy-related requests:

Telzen

Email: hello@telzen.net

Address: 254 Chapman Rd, Suite 101-B, Newark, DE 19702

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